About the Role:
As a Solution Engineer, you sit at the intersection of our sales floor and our technical consulting team. Your primary mission is to help a high volume of manufacturers adopt CyberPass in a standardized, repeatable way, translating connected-product architectures into clear, structured compliance and testing roadmaps, with IoT and EU CRA conformity as your core ground. Tailored, CyberPass-anchored proposals come on top, for the accounts that genuinely need them.
You will operate across the full ecosystem Red Alert Labs serves, which spans connected hardware, biometric sensors, and secure electronic identity (eID) applications. You are not expected to be a deep specialist in every one of these domains on day one; rather, you anchor each engagement in solid product-security fundamentals and coordinate with our senior experts and lab evaluators where specialized depth is required.
You will comfortably demonstrate our proprietary SaaS platform, CyberPass, and your core value lies in driving its adoption at scale in a standardized way, alongside scoping and designing sound, profitable, deliverable security solutions where a tailored approach is needed. This role requires technical depth in product security, a consultative problem-solving mindset, and the judgment to navigate both our expert-led services (consulting and lab evaluations) and our automated platform so that custom proposals are operationally sound and aligned with our delivery capacity.
Responsibilities:
Drive CyberPass adoption across a high volume of manufacturers, using standardized scoping and proposal approaches so engagements stay consistent and repeatable at scale.
Lead technical discovery sessions with client R&D, security, and compliance leaders to analyze complex ecosystems spanning IoT devices, secure identity platforms, and biometric authentication devices.
Architect tailored compliance roadmaps that logically combine expert-led laboratory evaluation services with CyberPass platform capabilities.
Draft detailed technical proposals and custom Scopes of Work for complex, high-tier, or multi-architecture accounts, ensuring clear boundaries between laboratory testing activities and platform-driven automation.
Act as the technical lead during negotiations for products requiring specific security schemes such as FIDO Biometrics, EUCC, eIDAS, and other high-assurance certification frameworks.
Support the sales team in overcoming complex technical objections by translating technical, regulatory, and certification constraints into clear client-facing arguments.
Deliver or support CyberPass and SaaS platform demonstrations for prospects and clients.
Transversal Activities:
Synthesize field insights, competitor positioning, and prospect needs into actionable feature requests for the Product team to help guide the CyberPass development roadmap.
Maintain "Subject Matter Expert" (SME) status on key standards to informally advise internal teams and position our authority in the IoT, biometric, and eID security market.
Occasional participation or technical representation at industry conferences, webinars, or regional client events.
